Service - this service, which provides services for the circulation of digital currencies located on the internet
User – any individual who agreed to all conditions offered by the Service and joined this agreement. User and Service are jointly referred to as the 'Parties'.
Request – information submitted by the User using the means of the Service in the electronic form indicating their intentions to use the Service on terms and conditions offered by the Service and outlined in the parameters of the request.
Wallet replenishment is an operation that entails the transfer of digital currency from one owner to another using cash.
Service rate is the cost relationship between two currencies between the current rate, the service rate and the user rate.
Agreement – an agreement concluded between the Parties for the circulation of digital currencies on terms and rules for providing services of the Service.
Scope of the Agreement and effective date
The Scope of this Agreement is services for the circulation of digital currencies provided at the User's request, as well as other services described on the Service website.
The Agreement is considered adopted in the course of sending a Request by the User, which is an integral part of the Agreement. Every User's Request is a new Agreement and has new terms at the moment of sending a Request.
This Agreement comes into force at the time of completing the generation of the User's Request and assigning an individual request number.
Date and time, as well as the parameters of the Request's terms, are recorded by the Service automatically at the time of completing the generation of the Request and assigning an individual request number.
This Agreement shall terminate from the moment of receipt of funds or digital currencies at the User's details in the amount provided for by the parameters of the User's Request, or from the moment of cancellation of the Request.
The Service reserves the right to unilaterally make changes to this Agreement without a corresponding notice to the User, but with the obligatory publication of the updated version of the Agreement on this page.
Failures, errors and delays in the process of electronic transfers and bank transactions are also possible, and if the client did not receive the profit for this reason, metka.cc is not responsible for these losses.
The service sends Bitcoin transactions with the recommended commission at the time of sending, if after sending the transaction the network commission has increased and the transaction confirmation time has increased, then the service is not responsible for this, because network commission cannot be predicted.
The service has the right to request a receipt to verify the client’s payment. On average, checking a receipt for a check ranges from 5-60 minutes. In rare cases, the check may take more than 60 minutes. In such cases, the service has the right to send to the details specified by the client, if he has not received any messages about a change of address.
The service reserves the right to unilaterally cancel the transaction and return the funds, taking into account the commission for the user’s details. In this case, the service is not obliged to inform the user of the reason for refusing to provide the service.
The service will notify the client of a denial of service by e-mail or in jivo chat. After this, the service will return to the user the previously transferred funds upon request. This refund is processed within 48 hours. In this case, commission costs are deducted from the user's funds to be returned. If delays occur during the return process due to the fault of the service, only in this case it is responsible for them.
Details are issued individually for each request. Re-payment to the same details will result in the loss of funds.
When making a transaction, the client undertakes to enter the correct details of the details from which he makes the payment. Otherwise, it risks being left without funds and a refund for the created and paid application.
Please note that we do not accept payments from legal entities. Applications paid for by legal entities will not be executed. Also, when paying for an application after the expiration of the period issued for payment, verification of the card from which the payment was made may be required to confirm the payment. Transfers from the account of SIM cards and other payment systems will also not be counted in favor of payment.
The system of automatic blocking of applications paid in violation of the rules of the service, not through the bank's personal account, through third-party card-to-card transfer services, through services for withdrawing funds from SIM card balances, and other similar services (MTS Money, Unistream). Most of such requests will be automatically blocked, requests will not be processed, clients will be sent to the blacklist on our side. Please take this fact into account when creating a request.
The recipient and the sender of the payment on the application should not be different persons. Transfers from third parties are prohibited.
The service has the right to request all the necessary evidence from the client necessary to identify your payment if a transfer from 3 parties is suspected (Check and PDF extract, video recording from the bank’s personal account).
Upon initialization of the refund by the client, a commission will be charged in the amount of the cost of receiving and sending funds.
The Service does not bear any responsibility in case of errors, failures or any other problems arising on the side of payment systems, and the profit lost as a result by the User. The user also agrees that when paying an amount different from the amount specified in the application, the user may lose their funds, due to the specifics of the payment systems.
If communication flows are tampered with or have a negative impact on the correct functioning of the Service’s program code, the execution of the User’s Application is temporarily stopped and the user verification process is initiated. Until the client passes verification, the asset will be frozen. After successful completion of verification, the terms of the Application are revised in accordance with current rules. If the User does not agree with the revision, the digital asset or funds are returned to the payer's bank details, minus the costs of returning the funds.
All personal and contact information that customer service provides in an application appears to be current at the time such applications are submitted. The reliability of such data should not be in doubt. If the client provided incorrect details, he himself is responsible for the loss of his funds.
To avoid delays and problems with processing applications, please make sure that your receipt contains all the necessary information:
1) Payment Status: Must be listed as 'successful' or 'completed'.
2) Date and time of transfer: Be sure to indicate the exact date and time of the payment.
3) Transfer Amount: Enter the amount that was transferred, especially if it is a cross-border transfer (in the currency of transfer).
4) Detailed information about the recipient: including the recipient's phone number, full name and bank name. If any of these details are missing, the check will be considered invalid and will not be processed.
Information on the terms of consideration of disputes on payment of the application in the payment system: If the client applies with a check that was issued more than 7 days ago, then, unfortunately, such a dispute will not be accepted for consideration. It is always recommended to contact promptly if your payment has not been processed within 24 hours. Due to the peculiarity of the payment system, such a payment cannot be identified.
Force majeure
In the event that unforeseen circumstances arise during the processing of the client's application, contributing to the Contractor's failure to comply with the terms of the contract, the deadline for the execution of the application is postponed to the appropriate duration of force majeure. The Contractor is not responsible for overdue obligations.
In the event of force majeure, the Parties are released from liability for non-fulfillment or untimely fulfillment of the terms of this Agreement. Force majeure circumstances include war, terrorist attack, fire, flood, riots, hacking, acts of local authorities. This also includes a power failure and lack of access to networks, including the Internet and communication services.