When receiving bitcoins, the recipient cannot immediately use them. Once a transfer is made, it is sent to the Bitcoin network for execution and should be included in a block to be confirmed. The process of including the transfer in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 2 or more such confirmations, the transfer is considered confirmed, and the metka.cc operators, in turn, process the request. This method was introduced to protect against reuse of the same bitcoins.

You have 15 minutes to create a request. If for some reason you did not have time to create a request during this time, the request disappears automatically. In this case, please create a new request.

You can track the status of the request in the Personal Account in the Request section (the login and password from which will be sent to your mail, during registration, or when you first create a request). We will also notify you of the status of your request by email.

If you forgot to click the ‘I paid’ button, we ask you to write to the technical support chat or our email [email protected]. To restore the request you need to provide the request number or email, which you indicated when creating the request.

In this case, immediately write to the technical support chat asking to cancel the request. If the request is being verified or processed, we will be able to correct the details. But if the request is already processed, the only thing we can do is provide the details of where your funds went.

We try to process your requests as quickly as possible, the processing time on average takes from 5-60 minutes, provided that the transfer is made instantly. There are cases of delays in the payment systems, unfortunately, we are unable to speed up such transactions.

Memo and Destination Tag are additional identifiers of your wallet/account. As a rule, exchanges provide users with one common wallet for replenishment, and then distribute the funds received according to the specified Memo. If you do not specify it, your funds will go to the wallet of the exchange, but it will not be able to redirect them directly to your account. Make sure you enter the correct Payment ID, Memo, or Destination Tag in such directions as EOS, Ripple (XRP), Stellar Lumens (XLM), Binance Coin (BNB) or Monero (XMR).

Referral program is a program for accruing interest from replenishing the wallets of clients you refer. In other words, we are happy and ready to share the reward with you. Earn money with us. How? Tell us about us, share your individual link with friends and acquaintances, place our advertising material on your websites, and receive interest from the replenished wallets of referred users. What do you need to do to participate in the program? It's simple. To do this, you must register on the site. Your login and password will be sent to your email address. Your referral link will be located in your personal account. The main condition. The reward program works only when your referral follows your referral link. Your reward percentages depend on the referrals given: 0.5% from the 1st to the 20th referral 0.7% from the 21st to the 70th referral 0.9% from the 71st referral. The reward is calculated from the amount replenishing the wallet of your referral. If the service does not earn money from the replenished wallet, the affiliate reward is not accrued. To withdraw your affiliate reward, the number of unique clients you attracted must be at least 3. Affiliate payments are made to any of the directions offered by the service. The minimum withdrawal amount for affiliate rewards is 10 US dollars, 1000 rubles.

This situation may be for different reasons. The main thing is to understand that if you paid the request and did everything right, there is no reason to worry. First of all, check if you clicked the ‘I paid’ button. Then make sure that funds have been debited from your wallet or card. Pay attention to the transfer status. It may be processed or declined. Besides, check the details where you made the transfer to, if they coincide with those, which were provided to you. If there are no problems with the transfer and the details are right, please, write to the chat or email [email protected].