Top up  your wallet without any extra effort

When receiving bitcoins, the recipient cannot immediately use them. Once a transfer is made, it is sent to the Bitcoin network for execution and should be included in a block to be confirmed. The process of including the transfer in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 2 or more such confirmations, the transfer is considered confirmed, and the metka.cc operators, in turn, process the request. This method was introduced to protect against reuse of the same bitcoins.

You have 15 minutes to create a request. If for some reason you did not have time to create a request during this time, the request disappears automatically. In this case, please create a new request.

You can track the status of the request in the Personal Account in the Request section (the login and password from which will be sent to your mail, during registration, or when you first create a request). We will also notify you of the status of your request by email.

If you forgot to click the ‘I paid’ button, we ask you to write to the technical support chat or our email [email protected]. To restore the request you need to provide the request number or email, which you indicated when creating the request.

In this case, immediately write to the technical support chat asking to cancel the request. If the request is being verified or processed, we will be able to correct the details. But if the request is already processed, the only thing we can do is provide the details of where your funds went.